: I had booked a flight ticket via EaseMyTrip. However, I received a mail from the airline stating that the flight has been cancelled and I can request a full refund. I requested a refund via mail to the airline and also requested cancellation and refund on the EaseMyTrip portal.
It has been over ** days now, and I have not received any refunds. Despite repeated written follow-ups and hollow assurances from their team, I have yet to receive the refund. The airline has officially confirmed via email that the refund was processed to their agency account on ** May ****, nearly two months ago. Yet, as of * July ****, their team continues to falsely claim that the airline has not initiated the refund.
I have reached out to them over mail, WhatsApp and phone calls- multiple times and they are just unwilling to process the refund. I had made the payment in February. This is mental harassment.
I trust that National Complaint Forum will help me address this issue effectively and escalate it to the appropriate authorities.
Prisha shah Filled complaint against Ease my Trip on National Complaint Forum.
National Complaint Forum –
आपकी आवाज़, हमारा मिशन
